Privacy Policy
Last updated: January 23, 2025
Prio AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, phone number)
- Business information (brokerage name, availability)
- Lead data you upload to our platform
- Call recordings and transcripts
- Payment information (processed by Stripe)
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process your transactions
- Send you service-related communications
- Analyze usage and optimize performance
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist in our operations
- Legal authorities when required by law
- Business partners with your consent
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days unless otherwise requested.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent at any time
- Export your data in a portable format
7. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.
8. Third-Party Services
Our services integrate with third-party providers including Google Calendar, Stripe, and telecommunications providers. These services have their own privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
10. International Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@prioai.ca.