Privacy Policy

Last updated: January 23, 2025

Prio AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email, phone number)
Business information (brokerage name, availability)
Lead data you upload to our platform
Call recordings and transcripts
Payment information (processed by Stripe)

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services
Process your transactions
Send you service-related communications
Analyze usage and optimize performance
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

Service providers who assist in our operations
Legal authorities when required by law
Business partners with your consent

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days unless otherwise requested.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent at any time
Export your data in a portable format

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.

8. Third-Party Services

Our services integrate with third-party providers including Google Calendar, Stripe, and telecommunications providers. These services have their own privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@prioai.ca.